How do I cancel my order?
If it’s a COD/CCD order:
You can cancel your COD or a CCD order any time prior to its shipment.
- Registered customers can check the order details by clicking on “My Orders”.
- Next Page will show you all your existing orders under Order Summary.
- Click on the Purchase Id you want to cancel.
- Click on “Cancel Order” next to Your Order Id that you wish to cancel
If it’s a Pre-paid order:
- If you wish to cancel an order, please contact our Customer Support team and let us know the reason for it.
- Our Subject Matter Experts will review the reason for your cancellation request and try to resolve the objective if possible.
- If you still do not wish to continue with your order, we’ll cancel it without any further delay.
- Once the order is cancelled, a confirmation email will be sent to your registered email ID.
No cancellation of International Orders:
- International Orders of Books, Movies or Music cannot be canceled
How long will it take to process a cancellation request?
Once we receive a cancellation request, it will take maximum 48 hours to cancel the order. You will be notified of the same.
In case your order has been “Shipped”, and if you want to cancel the order, the order will be cancelled if and only if the product is damaged or the wrong item is delivered to customer.
Once the order is delivered no refunding of money will be allowed, replacement of the product will be allowed.
Why did SBGTRENDS cancel my order?
Your order cancelled due to any of the below reasons:
- Technical issues related to pricing information.
- Non-availability of the product(s).
- Payment problem identified by Fraud Detection Department.
Note: We may put additional checks and verifications or seek more information before accepting any order. We will contact you if all or a part of your order is canceled or if additional information is required to accept your order.
Can I add items and combine orders after I have placed an order?
We currently do not allow the facility, but you can add or combine only before shipping the items.
How will I know that my order is cancelled?
You shall receive an automated email once the order is cancelled. You can also check the Cancellation status by visiting “My order” segment under “My account” section. Usually, it takes up to 48 hours to process the cancellation.
I want to return a faulty/damaged product, how do I proceed?
Please follow the below mentioned steps :
- Click clear images of the product showing damages.
- Email us the images.
- Explain the exact detail of the damage/defect and the status of the package that you received.
- The complaint and the images should be sent to us within 48 hours of the delivery. Failing to do so, we will not be able to serve the claim for you.
- If necessary, we will arrange a pickup of the product through our logistic partner. If we are unable to do so, we will request you to send the product back to us.
- Once the product reaches us, our Quality Analysts will evaluate your returned product to ensure adherence to our Returns Guidelines.
What are SBGTRENDS’s Returns Guideline?
- SBGTRENDS Return Policy is implied only where the product has defect or damage. We do not accept returns in case of the wrong selection made by the customer.
- For hygiene reasons, we do not accept returns for lingerie, inner-wear, socks etc.
- SBGTRENDS Replacement policy is applicable only to the products “sold by SBGTRENDS” and not from any other Merchant / Seller or Marketplace. In that case, Seller Specific Return Policy will be followed.
- SBGTRENDS is not responsible for any in-transit damages, while the product has been shipped to the customer. The customer is solely responsible for the damage claim from the courier company.
- No Cancellation or Return of wrong selection post delivery. All customers are requested to check specifications/configuration requirements in case of electronic products.
- SBGTRENDS Return Policy is implied only where the product has defect or damage
- In case of wrong selection of a product by the customer, the return request may not be considered post delivery of the product.
When are returns not possible?
There are certain scenarios where it is difficult for us to support returns, which are:
- If the return request is made outside the specified time frame.
- If the right product is delivered to you, according to your specification as mentioned during the order return/replacement not possible.
- Items that are returned without original packaging, freebies or accessories.
- If the product is damaged because of use or the product is not in the same condition in which you had received it.
- Defective products which are covered under the manufacturer’s warranty.
- Any consumable item which has been installed or used.
- Products that may/have been tampered or products with missing serial numbers.
- Specific categories like innerwear, lingerie, socks and clothing freebies.
How will I get a refund for the order I cancelled or returned?
No refunding of money is allowed, only replacement of the product is allowed(replacement when the product is damaged).